Role Overview: As a Tier 1 Junior IT Supporter in our Global Remote Support Centre, you will be part of a dedicated IT team supporting our end users and configuring IT solutions for our customers within a large global network. Our IT team consists of 15 employees based in Denmark and Vietnam. Your primary office will be in Ho Chi Minh City, working alongside seven IT staff members who embody our vision of "Better Together." This vision emphasizes cooperation, engagement, fun, and joy as fundamental aspects of our culture. We value professional friendships across borders and take pride in creating a great workplace.
RESPONSIBILITIES
- Respond to user inquiries via ServiceDesk, MS Teams, or phone.
- Define and manage issues, documenting solutions for future reference.
- Resolve IT-related problems.
- Escalate cases to 2nd or 3rd level support as needed.
REQUIREMENTS
- Passion for customer service and support.
- Eagerness to learn and challenge yourself daily.
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Experience in IT support for large companies, with a structured approach to task resolution is preferably (not mandatory)
- Familiarity with ticket systems, preferably ServiceDesk (not mandatory).
- Knowledge of Microsoft 365 administration.
- Open-mindedness towards cloud services.
- Proficiency in both written and spoken English (TOEIC 600).
- Ability to prioritize tasks and maintain a good overview.
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Knowledge of both Windows and Mac platforms
WE OFFER
- An attractive package of annual leave, sick leave and child-sick leave.
- Social insurance, health insurance and unemployment insurance.
- 13th month salary.
- Annual health check-up.
- Meal, mobile and petrol allowance.
- Free parking for motorbikes.
- Teambuilding activities and social events (company trips, charity trip, New Year’s party, kickoff party, team building, Friday bar, gifts for Tet and mid-autumn festival, lucky money, quarter team bonus).
- A cool place to work incl. rooftop pantry with table football.
- A focus on personal and professional growth, adding to your skillsets, and always challenging the status quo.
- An international working environment that is constantly moving.
- A chance to develop working relationships with overseas colleagues.
- We promise that you will get busy, you will have fun, you will be challenged, and you will become more skilled. In other words, you will not be bored.
WORKING HOURS: Monday to Friday, from 14:00 PM to 22:00 PM.
ABOUT SPRING FAMILY GROUP
About SPRING Family: The SPRING family is a prominent advertising group with over 450 specialists worldwide, working with major international brands. Our group represents numerous companies across Denmark, Germany, United Kingdom and Vietnam.
